Refund policy

1. General Returns:

  • Timeframe: 7 days from delivery date (as indicated by tracking).
  • Eligibility:
    • Item must be in original condition: unworn/unused, with tags.
    • Exclusions: Items sold with discounts or promotions are not eligible for general returns.
  • Return Shipping: Buyer is responsible for all return shipping costs, including tracking, re-importation fees, and handling fees. RPM Carbon does not provide return labels.
  • Refund Deductions: A 5% payment processing fee (charged by the payment processor, not RPM Carbon) will be deducted from all refunds.
  • Process:
    1. Contact RPM Carbon to request a return and receive the return address.
    2. Ship the item with tracking.
    3. RPM Carbon will inspect the returned item.
    4. If approved, the refund (product value only, initial shipping costs are non-refundable, minus the 3% processing fee) will be automatically issued to the original payment method.

2. Damaged or Defective Items:

  • Inspection: Inspect your order upon delivery.
  • Reporting: Contact RPM Carbon immediately if the item is damaged, defective, or incorrect.
  • Time Limit for Claims: RPM Carbon is not responsible for damage or missing items reported after 30 days from delivery.