Shipping policy

1. General Shipping Information and Handling Time

1.1 When placing an order on our website, we typically ship the stocked parts in less than 48 hours. This excludes Sundays or any public Holidays. If a part isn't in stock, we will inform the buyer via Email and await confirmation of the estimated lead time. 

1.2 The shipping times provided at the checkout are estimated and cannot be guaranteed.

1.3 The shipping time provided at the checkout does not include the production time of parts not in stock while placing an order. The chosen shipping method does not influence the production lead time. 

1.4 We only ship with shipping methods that require a signatory present at the shipping address to sign off on the shipment. If a signatory is not present at delivery time, the postal provider typically will either re-deliver the shipment or leave a note with instructions on how to receive it. 

1.5 After an order has been shipped, the buyer typically receives an email with tracking information sent to the email address used to place the order. The buyer is responsible for periodically looking at the tracking information and ensuring that any issues with the shipment are reported to us promptly.  

1.6 RPM Carbon does not take any responsibility if a shipment has been returned for any reason. If a shipment is returned to us and arrives in the same conditions as shipped, the buyer may request either a re-delivery or a refund. In case of a re-delivery, the buyer is responsible for the re-delivery costs. If the buyer wishes for a refund, RPM Carbon shall refund only the price of the parts deducted from the initial shipping cost.

 

2. Customs and Duties

2.1 When placing an order, the buyer agrees to estimate and cover any Sales Tax, VAT, GST, Duty, Tax, Handling fees, Customs clearance charges, and other costs associated with the shipment. 

2.2 RPM Carbon does not take responsibility if a shipment is returned for any reason. If a shipment is returned to us and arrives in the same condition as shipped, the buyer may request either a re-delivery or a refund. In case of a re-delivery, the buyer is responsible for the re-delivery costs. If the buyer wishes for a refund, RPM Carbon shall refund only the price of the parts deducted from the initial shipping cost.

 

3. Shipping Methods

3.1 We offer several shipping options that can vary between countries. 

3.2 Standard Shipping / AirMail / ePacket

Stadard Shipping / AirMail / ePacket is the economy mail option. It is an international postal airmail service handled by members of the Universal Postal Union. The shipment is sent by the local postal union member from the sender country and then handed over to the postal union partner (USPS, Parcelforce, Australia Post, Deutsche Post, etc...) at the arrival country. It allows 24/7 tracking with limited information.

The estimated shipping times are usually between 2-4 weeks. The shipment can get tracked, but the tracking information will only show the transit until the sender country's departure and after the arrival country's customs department has processed it. Therefore, there won't be any tracking updates of the transit between the sender and the arrival country for several days or weeks. Usually, after a shipment has passed the customs of the arrival country, it gets handed over to the local postal provider (USPS, Parcelforce, Australia Post, Deutsche Post, etc...) and, in most cases, gets delivered a few days later.

If a shipment has not arrived in 4 weeks, let us know, and we will start an investigation with our postal provider. The buyer must also contact his local Postal Provider and actively participate in the investigation.  

If a shipment does not arrive within six (6) weeks from the confirmed shipment date, and the buyer has proven an active role in the investigation by contacting their local postal service provider (e.g., USPS, Canada Post, Australia Post, Royal Mail, etc.) and obtaining confirmation that the provider has officially declared the shipment as lost, the company shall replace the parts and reship the order at no additional cost to the buyer.